FAQ's

         

What is your check-in and check-out time?

Check-in time is from 14:00 (2:00PM).

Check-out/departure time is prior to 10:30 (10:30AM) - late check-outs after this time may incur an extra charge and are subject to availability. Please check with reception at time of check-in.

      

How much does breakfast cost?

Hotel guests can enjoy daily breakfast in our restaurant for $20 per person. 

Breakfast is served in a buffet style and includes hot dishes such as toast, hash browns, bacon, eggs of your choice, sausages, a selection of fruit, muesli and yoghurt, all topped off with your choice of Italian coffee.

                

What are the internet access prices?

When traveling, being connected online is almost a necessity. That's why we offer all our guests 300MB complimentary per day on a maximum of 3 different devices. Additional Wi-Fi is available for a reasonable charge.

When you book directly with us you will receive unlimited free Wi-Fi. Guests must book via our website or by contacting our Reservations Centre on 1800 251 901 or +61 2 9212 1111.

        

What can I do if I left an important item behind (Lost Property) after my stay?

Leaving behind a personal item or an important document is sometimes part of the travel experience.

It is an important priority and we will try our very best to find your valuable item Please contact the hotel on either 1800 251 901 or +61 2 9212 1111.

         

What transfers are available from the airport?

Once you arrive at the airport make your way to the Travellers' Services counter after you collect your luggage. You can book a return shuttle direct to the hotel for around $30.00 per person or $15 one way.

If you are arriving after 8pm, please make other arrangements as the last shuttle is at 8.30pm.

A taxi will cost around $40.00 - $50.00.

Our friendly Reception team can assist you to make your return booking from the hotel to the airport.

     

Where are the best areas for dining or recommended restaurants?

There are so many areas to dine in and around Sydney, depending on what you are looking for and the kind of atmosphere you prefer. In Sydney, you will find a wide variety of restaurants when you visit places such as Darling Harbour, Chinatown/Haymarket, Surry Hills, or The Rocks. 

Each area offers some of the best cafés and restaurants in Sydney covering many different cuisines, each ready to serve you with the best chef’s recommended meals each day. Take a walk and you will find yourself the best restaurants of the day that suits exactly what you need any time of the day.

Click this link to view a selection of recommended restaurants nearby

        

Where can I store my luggage?

Should you arrive at the hotel earlier than check in time we will be more than happy to store any luggage until the room is ready free of charge. Guest can also store luggage post check out if required.

      

Where can we search for more information on Sydney's local attractions?

Our knowledgeable team are located at the front desk and will be able to provide you with information of all the local attractions Sydney has to offer. 

Here are some useful links that you may find helpful:

Sydney.com and Places and Attractions to See Sydney

      

Will my credit card be charged immediately when making a booking and before my arrival?

For more information on credit card charges please contact our Reservations Centre at 1800 251 901 and one of our reservations staff members will be glad to answer any questions.

        

Do you have a car park and how much does it cost?

Yes. Secure, undercover car parking is available at $33.00 per day for hotel guests only. This is situated beneath the hotel and the entrance is located off Lower Campbell Street. *In-house guests will need to collect a ticket when they enter the car park and have it validated at Reception to receive the discounted rate.

Parking is based on a first in first served basis. We do not reserve spaces. Spaces cannot be guaranteed.

Please note paid parking is valid until 2pm the following day.

*Parking is not suitable for large Sedans and SUV's. Please note the car park has a height restriction of 1.8 metres. There is also a steep upward entry point, low profile cars may have difficulty on entry and exit which may cause damage. The hotel accepts no liability for any damage. The closest car park with a height allowance of 1.98 meters is located on corner of Elizabeth & Goulburn Street.

           

Are there any laundry / self-laundry facilities in the hotel?

There are self-laundry facilities onsite, alternatively, the hotel offers in-house guests dry cleaning services.

          

Is it safe to leave my personal belongings in the hotel room?

In-house guests are given key cards, which have been set up with its own unique security code. In addition, there is a safe in the hotel room that enables you to place your personal belongings and lock it by keying your own unique security pin code. 

                

Do you have a pool & spa?

Yes. We have an indoor pool that is open from 08:30 – 20:00. Our pool has clear depth markings and is heated for your convenience.

        

What are the best ways to get around town and surrounds?

Our hotel is conveniently located in the lively suburb of Surry Hills - just a short walk from Sydney's CBD. If you're looking to get out and about, we are minutes from the vibrant restaurant and shopping precincts of Crown and Oxford Street.

If you want to enjoy the rest of Sydney - that won't be a problem either; the Cambridge Hotel Sydney is just around the corner from Central Station; the public transport mecca that will make exploring the city easy. There are also plenty of buses located on Oxford Street that can take you to Bondi Beach, Coogee Beach and many more suburbs.

       

Do we have a minibar in the room?

In-room minibars are available in all guest rooms.       

   

How far is Central Station/ Darling Harbour/ Circular Quay from the hotel?

Central station is located 1.1 km from the Hotel, Approximately 10-12-minute walk.

Darling Harbour is located 1.2 km from the Hotel, Approximately 10-15-minute walk.

Circular Quay is located 2.2 km from the Hotel, Approximately 20-25 minute walk.

Hotel Location

      

Nearest supermarket or shop?

There are a number of 24-hour convenience stores in the immediate vicinity of the hotel.

There is a Woolworths within a 5-minute walk of the hotel and Aldi is just at the end of the street.

          

What activities or attractions are available for my children?

There are numerous options for children of all ages near the hotel. Just to name a few the Sydney Aquarium, Sydney Wildlife World and Madame Tussauds promise a great day out for the family!

Click here for more information on nearby attractions for children.

        

May I have more information on the hotel facilities?

  • 24-hour porterage

  • 24-hour reception

  • 24-hour room service

  • Business centre

  • Concierge

  • Conference facilities

  • Dry cleaning service

  • Foreign exchange services

  • Guest laundry

  • Indoor swimming pool & spa

  • Lift / Elevator

  • Non-Smoking property

  • On-site restaurant & bar

  • On-site undercover parking

  • Wi-Fi Internet